There's an old saying, mainly used by children, that says, "sticks and stones may break my bones but words will never hurt me." Parents teach their children this saying, most often when the child is being bullied, however there's very little truth to that statement.
Words are really just words, and I know this. Words can be truth, words can be lies; words can heal or words can wound; words can create or words can destroy. It all depends upon the actions that go along with those words that determines their final impact. There's another old saying that actions speak louder than words, but the truth is actions give the words their volume and their purpose.
I know this to be the truth because I've heard words that were meant to be encouraging or healing but were, in fact, hurtful because the actions that went along with those words was hurtful. Someone can tell you they love you but if there are no actions to show that love, there's pain for the person who heard the words. Pain because the lack of action to prove that there is love makes the words a stinging barb that punctures the heart and leaves a bloody wound which turns into hard as stone scar tissue. Enough of those wounds can turn a fleshy, beautiful heart into a heap of cold stone.
Words flow easily. The actions that must go along with words to make them meaningful are much harder. When there is no action to go along with the words you speak, that is, in fact, an action that leaves the words hanging and creates the hurt and pain in the person whom you are trying to encourage or soothe. If you speak it, be sure to act it or else your words which were intended as truth become a lie.